Virgin Media customers need to stay alert for potential scam calls, as the company has warned about scammers impersonating them to obtain personal information such as passwords and bank details. Fraudsters are using spoofed numbers to trick individuals, making it crucial to recognize the signs of a scam call even if the number seems legitimate.
With scam emails and texts becoming more prevalent, scammers are now turning to phone calls as a method to deceive people. Criminals are able to manipulate caller ID to appear as Virgin Media, creating a dangerous scenario. To assist users in staying safe, Virgin has issued six important guidelines to follow.
Virgin advises customers to be cautious of unexpected calls regarding account issues or services. If a call seems out of the blue and requests sensitive information like passwords or PIN numbers, it is likely a scam. Virgin emphasizes that they will never ask for such details over the phone. Customers should also avoid feeling pressured into sharing personal data, as scammers often use urgency and fear tactics to coerce individuals into making hasty decisions.
Furthermore, customers should be wary of requests for remote access to their devices, as this could lead to unauthorized access. If the caller sounds robotic or unprofessional, it may be a red flag. Virgin recommends cross-referencing unfamiliar numbers with trusted sources like Who-Called.co.uk to verify legitimacy.
By following these precautions and remaining vigilant, Virgin Media customers can protect themselves from falling victim to scams.