Energy suppliers must now repair faulty smart meters within 90 days under new regulations taking effect soon. Many households have faced issues with smart meters failing to send automatic readings to suppliers. Failure to rectify these “dumb” smart meters within the specified timeframe could lead to penalties or legal consequences from the regulatory body Ofgem.
Starting in early May, households experiencing installation problems with smart meters are eligible for a £40 compensation if they encounter delays of more than six weeks for an appointment. Compensation is also applicable when installation appointments fail due to supplier-controlled issues or when a reported problem is not addressed within five working days.
Nearly 40 million households and small businesses in Britain use smart meters, and energy suppliers have until 2033 to replace all existing meters connected to 2G and 3G networks before the services are discontinued.
Minister for Energy Consumers, Martin McCluskey, emphasized the importance of timely smart meter repairs to benefit consumers by saving on energy bills. Victoria Bacon, Director of Communications at Smart Energy GB, highlighted the progress made in enhancing the user experience with smart meters, with a high percentage operating in smart mode and positive satisfaction rates.
These new rules aim to improve consumer confidence in smart meters, ensuring prompt repairs, and encouraging wider adoption for enhanced energy management and cost-saving opportunities.